CAREERS

  • Position: Project Manager/Estimator

    Posted on: December 02, 2020

    Project Manager/Estimator

    Requirements

    JOB DESCRIPTION

    SERVICEMASTER RESTORE TORONTO NORTH-VAUGHAN

    Please send resumes to Steve Gregg at steve.gregg@svmrestore-torontonorthvaughan.ca

    Job Title:

    Estimator / Project Manager

    Division:

    Operations

    Reports To:

    President & CEO

    Original Date:

    December 1, 2020

    Number of Direct Reports:

    N/A

    Revision Date:

     

     

    JOB SUMMARY

    Reporting to the President & CEO, the Estimator/Project Manager (EPM) will be responsible for managing all aspects of the project from receiving the claim to successful completion of repairs including attending the loss initially to inspect, report and document findings, obtaining quotes from sub- trades, completing and providing budgets, final repair estimates, obtaining building permits, construction schedules and emergency management.  The EPM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and client Service Level Agreements (SLA’s). The EPM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

     

    DUTIES & RESPONSIBILITIES

    The following is a list of the essential duties and responsibilities of this job.  The tasks and the time spent performing each task may vary as business needs require.  ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

     

    Project Management

    • Attend immediately various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received including preliminary reports, sketches, photographs, moisture readings, etc.
    • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses and report accordingly within 24 hours
    • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the SLA’s including obtaining sub trade quotes
    • Confirm deductibles with the client and obtain payment prior to starting repairs
    • Prepare budgets and communicate effectively to staff and sub trades
    • Ensure all documents requiring approval and/or signature are collected prior to tasks occurring such as work authorizations, direction to pay, payment schedules, change orders, early withdrawal/release of liability and completion/satisfaction forms
    • Manage all components of projects while ensuring customer satisfaction through a timely restoration processes is met and monitored
    • Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
    • Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
    • Assist in the resolution unforeseen incidents/additional work and/or other issues
    • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
    • Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, i.e. plumbing, mechanical, electrical, structural, etc.
    • Perform periodic site inspections of projects both prior to, during, and upon completion of mitigation and restoration to determine compliance with approved estimates
    • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
    • Prepare and maintain timely and accurate documentation, reports and other materials including invoicing and required supporting documentation
    • Track and review sub-trade quotes, estimates, changes, invoices, and requests for payment meet company expectations for completeness and accuracy
    • Review daily and meet weekly with the Project Manager Assistant (PMA) all pending assignments requiring estimates, revisions, updates, and invoicing to ensure files are up to date and current with SLA’s and Key Performance Indicator’s (KPI’s)

    Communications

    • Notify the Mitigation Coordinator and Project Manager Assistant with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
    • Establish effective onsite communications and progress reporting processes with staff, sub-trades, and clients
    • Proactive in response(s) to all insured individuals/client and internal staff’s inquiries, concerns or complaints and resolve any issues as soon as possible including phone calls, emails and texts

    General

    • Attend scheduled productions meetings
    • Participate in ‘on-call’ rotations
    • Keep management abreast of any concerns or opportunities
    • Review and support on collections of accounts receivables that may have an issue on
    • Attend industry events as required
    • Mediate and resolve disputes and code issues
    • Ensure compliance with health and safety and reporting requirements
    • Maintain professional conduct and appearance in all client facing activities
    • Ensure high standards of workmanship and efficiency
    • Establish positive rapport with clients when possible
    • Provide an exceptional level of service that exceeds the expectation of the client
    • Conduct all work in accordance with company safety policies
    • Adherence to all company workplace policies
    • Attend courses and seminars as required by management
    • Obtain certifications as required by management
    • Perform other duties as may be required


    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.  The requirements listed below are representative of the knowledge skills and abilities required.  Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Characteristic and Ability Requirement

    • Ability to read blueprints, schematics, field drawings and plan
    • A solid understanding of all construction trades and construction techniques
    • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
    • Demonstrated success in project delivery and execution of project management methods
    • Strong management, delegation, planning and leadership skill
    • Highly effective negotiation, diplomatic and conflict resolutions skills
    • Excellent facilitation of meetings, feedback sessions and briefings to create consensus among stakeholders
    • Flexibility to adjust to shifting priorities and deadlines
    • Demonstrated ability to exercise necessary cost control measures.
    • Effectiveness in the areas of construction safety and productivity
    • Effective and timely communication skills both written and verbal
    • Ability to engage clients and deliver excellent service
    • Thorough decision-making skills
    • Highly organized, strong attention to detail and ability to multi-task
    • Demonstrated sound work ethics
    • Proven ability to build and maintain strong working relationships
    • Flexible, adaptable, and able to work effectively in a variety of settings
    • Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
    • Team player that fosters team-based learning
    • Works well independently and in a team environment

     

    Educational Requirements

    Education Required:   High School Diploma

    Other Education/Certification/Training preferred:

    • Completion of a Construction, Building Technology Diploma or Engineering Degree
    • Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
    • IICRC Certifications are considered an asset      

     

    Work Experience Requirements

    Work experience required: Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management.      

    Job related experience required: n/a

     

    Technical Requirements

    Equipment: Office Equipment (computers, cell phones, tablets, copiers, scanners, printers, faxes, etc.)

    Software: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, XactAnalysis

    Other: DASH Restore365 is an asset

     

    Competencies 

    • Attend scheduled productions meetings
    • Participate in ‘on-call’ rotations
    • Keep management abreast of any concerns or opportunities
    • Review and support on collections of accounts receivables that may have an issue on
    • Attend industry events as required
    • Mediate and resolve disputes and code issues
    • Ensure compliance with health and safety and reporting requirements
    • Maintain professional conduct and appearance in all client facing activities
    • Ensure high standards of workmanship and efficiency
    • Establish positive rapport with clients when possible
    • Provide an exceptional level of service that exceeds the expectation of the client
    • Conduct all work in accordance with company safety policies
    • Adherence to all company workplace policies
    • Attend courses and seminars as required by management
    • Obtain certifications as required by management
    • Perform other duties as may be required

     

    Physical Requirements

    This position requires a low level of physical exertion.  Moderate intensity of sensory effort is required. 

     

    Working Conditions

    There is a low risk of exposure to adverse working conditions.

    Most of the time will be split between site and office environments.  The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.

     

     

     


  • Position: Emergency Mitigation Coordinator

    Posted on: December 02, 2020

    Emergency Mitigation Coordinator

    Requirements

    JOB DESCRIPTION

    SERVICEMASTER RESTORE TORONTO NORTH - VAUGHAN

    Please send resume to Steve Gregg at steve.gregg@svmrestore-torontonorthvaughan.ca 

    Job Title:

    Emergency Mitigation Coordinator

    Division:

    Emergency

    Reports To:

    Operations Manager

    Original Date:

    December 1, 2020

    Number of Direct Reports:

    N/A

    Revision Date:

     

     

    JOB SUMMARY

    Reporting to the Operations Manager, the Emergency Mitigation Coordinator will be responsible for coordinating the effective execution of all emergency division projects. Specifically, the incumbent will correspond with all staff involved in projects, monitor compliance with Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) as well as all company procedures pertaining to the workflow of emergency related projects assigned. The Emergency Mitigation Coordinator will ultimately be responsible for finding efficiencies in work processes and supporting the operations department personnel to achieve the objectives determined by management.

    DUTIES & RESPONSIBILITIES

    The following is a list of the essential duties and responsibilities of this job.  The tasks and the time spent performing each task may vary as business needs require.  ServiceMaster Restore Markham maintains the right to modify job duties and responsibilities at its discretion.

     

    Operations Management

    • Receive and document all new claims including the initial call, gathering all pertinent information related to the claim and the client, assign a Project Manager to each claim, schedule the initial appointment with the client, schedule production with the Production Supervisor and the Contents Supervisor, follow-up on approvals with the handling adjuster or client and ensure the physical file has been provided to the Project Manager and/or the Project Manager Assistant
    • Assist in creating and revising preliminary master schedules for production staff and detailing the sequence of work to be performed for new projects
    • Manage cost and cycle time controls with emphasis on increased profits and proper allocation of resources for projects assigned
    • Interface with project managers, project managers’ assistants, production staff, adjusters, owners, sub-contractors, and vendors to provide job specific information, discuss impact of work and resolution of problems
    • Assist the Project Manager with creating working schedules for the purpose of estimating
    • Review work requests for accuracy and clarity, which would include: clear scope of work, realistic completion date, proper lead times, correct equipment identification, proper charge number, proper authorization, and discuss details with the originator of the work order
    • Actively contribute to finalizing the priority of work orders to determine necessary lead times and reduce any downtime
    • Utilize the DASH software system to enter production projects
    • Actively schedule and monitor the work done by the Emergency Field Supervisors and enter all schedule specific information into the scheduling program
    • Review/administer monthly emergency production on-call rotation lists
    • Provide management input regarding staff development and performance
    • Assess and conduct production staff training
    • Train ServiceMaster personnel and sub-contractors on Health & Safety policies and procedures
    • Participate in weekly managers meetings with the Operations Manager
    • Participate as an active member on the Join Health & Safety Committee
    • Manage safety notifications and communication to the production staff
    • Request purchase orders as needed
    • Participate and coordinate weekly/monthly emergency department staff meetings
    • Research and investigate new technologies (equipment, processes, products, etc.)

    Vehicle Management

    • Coordinate reporting and monitoring for emergency division vehicles
    • Communicate company vehicle policies to all production staff
    • Coordinate company vehicle inspections on a regular basis, and complete related documentation as per establish procedures

    General

    • Ensure compliance with health and safety and reporting requirements at the highest priority
    • Maintain professional conduct and appearance in all client facing activities while ensuring company dress code is adhered to and enforced
    • Manage collective and individual expectations to ensure they are met and resolve disputes and complaints, where possible
    • Maintain a high level of customer satisfaction by providing exceptional service throughout the project to the key stakeholders (i.e. with the Property Owner, Insurance Adjuster, Insurance Company and or Corporate Client)
    • Ensure high standards of workmanship and efficiency
    • Establish positive rapport with clients when possible
    • Adherence to all company workplace policies
    • Perform other duties as may be required

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.  The requirements listed below are representative of the knowledge skills and abilities required.  Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Characteristic and Ability Requirements

    • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
    • Strong administrative, delegation, planning and leadership skills
    • Highly effective negotiation, diplomatic and conflict resolutions skills
    • Excellent facilitation of meetings, feedback sessions and briefings in order to create consensus among stakeholders
    • Demonstrated ability to exercise necessary cost control measures
    • Effectiveness in the areas of emergency safety and productivity
    • Effective communication skills both written and verbal
    • Ability to engage clients and deliver excellent service
    • Thorough decision-making skills
    • Highly organized, strong attention to detail and ability to multi-task
    • Demonstrated sound work ethics
    • Proven ability to build and maintain strong working relationships
    • Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
    • Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
    • Team player that fosters team-based learning
    • Works well independently and in a team environment

     

    Educational Requirements

    Education Required: High School Diploma          

    Other Education/Certification/Training preferred: Diploma or Degree in Management Studies/Operations Management is preferred

     

    Work Experience Requirements

    Work experience required: Minimum three (3) years of managerial and/or supervisory experience     

    Job related experience required: Two years of managerial experience in cleaning and/or restoration services with be preferred

     

    Technical Requirements

    Equipment:      n/a

    Software:         Knowledge and experience of MS Outlook, MS Word, MS Excel

    Other:              DASH Restore 365 is an asset

     

    Competencies 

    • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
    • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
    • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
    • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
    • Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
    • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
    • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
    • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
    • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

     

    Physical Requirements

    This position requires a low level of physical exertion.  Moderate intensity of sensory effort is required. 

     

    Working Conditions

    There is a low risk of exposure to adverse working conditions.

    The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies.

     

     


Please list any areas of qualification in the message area of this form.